Frequently Asked Questions During Pandemic

Frequently Asked Questions During Pandemic

Is Bok Tower Gardens Open and what are your hours of operation?
Bok Tower Gardens is back to regular gate operations. After monitoring the admission process during our Member preview, Bok Tower Gardens has suspended timed ticket entry. Admission to the Gardens can be purchased online or onsite. Bok Tower Gardens is open 365 days a year from 9 am to 6 pm. The last car is admitted at 5 pm. The Blue Palmetto Cafe and The Shop at Bok are open daily from 9 am to 5 pm.

What if I already have my timed ticket?
You may use your timed ticket to enter Bok Tower Gardens at any time during normal operating hours.

Can I bring my dog?
Leashed and well-behaved dogs are permitted. Admission for dogs is $5.

Do you have any admission discounts?
We are temporarily suspending all discount programs during the timed ticket entry phase. We will continuously monitor and update our operations as evaluations are completed. We are offering free admission to active members of the military.

Do we need to practice physical distancing while in the Gardens?
Yes, physical distancing of at least 6 feet between visitors is required while visiting the Gardens. Our staff will also be following these guidelines and have been instructed to be at least 6 feet away from visitors at all times.

Are cloth masks or face covering required?
Visitors are required to have a mask or cloth face covering when visiting the Gardens. Masks are required and must be worn in all interior spaces and when interacting with our team members. We are not requiring visitors to use masks or face coverings while in outdoor spaces when physical distancing can be achieved. We highly encourage all visitors to respect our team and others by participating in this safety measure. The Bok Tower Gardens staff is required to wear masks while in public areas or when in close proximity to visitors. We also request visitors to bring hand sanitizer, bottled water, and snacks.

Are you accepting reciprocal admission?
If you are a member of another participating garden or cultural institution, we are honoring the reciprocal admission agreement. Please present your membership card upon arrival at the gate for complimentary admission.

Are water fountains available?
Public water fountains and the bottle filler at the Alexander Discovery Center are now open. Visitors may bring water or purchase at The Blue Palmetto Cafe.

Will the Blue Palmetto Cafe be open?
Take advantage of Blue Palmetto Cafe online ordering. Orders may be picked up on the Café Terrace outside the building. Interior seating is available at The Blue Palmetto Cafe in compliance with State of Florida guidelines.

Can I bring in outside food and beverage?
Yes, outside food and beverage are permitted. Limited outdoor seating is available at The Blue Palmetto Café Terrace, The Outdoor Kitchen, and in the picnic areas. We recommend visitors should bring a blanket or table covering for the outdoor tables. Visitors may also use picnic blankets in the Gardens. Please note: water fountains will not be available.

Will the shuttles, wheelchairs, or mobility carts be available?
No, for health and safety reasons, shuttle service will not be available. Wheelchairs and mobility carts are now available for rental at The Shop at Bok.

What areas of the Gardens are closed?
The historic tours of Pinewood Estate and the home’s interior will not be available; however, visitors can enjoy the exterior of the home and the beautiful gardens. The Visitor Center and Chao Exhibit Hall are now open. For the protection of others and our team, please wear a mask while inside buildings and bathrooms. Hammock Hollow Children’s Garden is now open.

Will the public restrooms be open?
Public restrooms will be available inside the Visitor Center, the hallway between the Blue Palmetto Cafe and The Shop at Bok, at the Alexander Discovery Center, and at the Information Booth near the Singing Tower. For the protection of others and our team, please wear a mask while inside buildings and bathrooms.

Will there be carillon concerts? Can we feed the koi?
Carillon concerts will be available at 1 pm and 3 pm. Programs can be viewed at Boktowergardens.org. Visitors will need to bring quarters to purchase fish food. Due to limited staff, coins for change will not be available.

How are you cleaning and sanitizing surfaces?
Our Facilities team will be cleaning and sanitizing high touch surfaces on a regular basis, using an EPA registered disinfectant. There will also be hand sanitizer located at various locations throughout the Gardens.

Will The Shop at Bok be open?
The Shop at Bok is open with social distancing guidelines in place. The Shop at Bok merchandise is also available online at https://shop.boktowergardens.org/

Can we take photographs or have a photography session?
Portrait photography is permitted. All members of the party require a ticket. Photographers may not block any sidewalks and most follow physical distancing guidelines. Please note: Glitter, Balloons, Confetti, and Drones are prohibited.

Are you doing weddings and receptions?
We are closely monitoring the State of Florida guidelines for events and gatherings. We are accepting reservations for future events and you may request information here.

Can I volunteer this summer?
The volunteer program is reopening in phases. For the summer, we will be welcoming back Horticulture volunteers who undergo additional safety training. We will begin processing new volunteer applications in Phase 2, which will be determined by public health and safety standards. Volunteer information is available at https://boktowergardens.org/volunteering/

Can I buy a membership?
Memberships can be purchased online at boktowergardens.org/membership/. Memberships can also be purchased via telephone at 863-734-1226.

Are you offering Discovery Days Summer Camp?
Discovery Days Summer Camp will not be offered. The Education team is working on virtual programming that can be viewed and shared online.

Will you be having any free days or reduced admission offers?
Due to the nature of the pandemic, we are evaluating our plans each week. We do not have any free admission days on the calendar. If that changes, the information will be posted to Boktowergardens.org.

When you do you think the Gardens will return to normal?
We are monitoring CDC recommendations and guidelines to create a phased approach to our operations. We are evaluating plans weekly and will make adjustments as information and favorable conditions become available. Due to the uncertainty of the pandemic, we are unable to provide a firm timeline for normal operations.

What if I visit and leave an item behind? Will you have a lost & found?
If you need lost & found assistance, please go to the Visitor Center for assistance or call 863-676-1408.

What can I do to help Bok Tower Gardens?
You can support the Gardens with a financial gift. Any amount is appreciated and will be applied to our annual fund. You can make a gift online at https://boktowergardens.org/support-the-gardens/

Will you continue to apply the day’s admission price to a new membership?
You can apply your daily admission towards the cost of a membership. Please go to the Visitor Center to learn more.

What are your plans for members-only events and experiences including Founder’s Room tours?
We are temporarily pausing our member events and Founder’s Room tours; however, we are working towards plans to continue these programs. We will communicate any updates through our weekly emails and website.

BOK TOWER GARDENS

1151 Tower Boulevard

Lake Wales, Florida 33853

863-676-1408

info@boktowergardens.org

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Sponsored in part by the State of Florida, Department of State, Division of Cultural Affairs, and Visit Central Florida.
A copy of the official registration and financial information may be obtained from the Division of consumer Services by calling toll-free within the state. 1-800-435-7352. FreshFromFlorida.com registration does not imply endorsement, approval, or recommendation by the state. Charitable Registration Number: CH1161

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