Guest Services Associate

TITLE: Guest Services Associate

Compensation: $10/hr

REPORTS TO: Visitor Services Director and Visitor Services Supervisor

CLASSIFICATION: Part-Time / Hourly / Non-Exempt

Bok Tower Gardens is currently seeking a Guest Services Associate. The primary duty of this position is to enhance the experience of visitors through courteous, friendly service and information at the gate and Visitor Center. This position works weekdays and/or weekends as well as holidays, after-hour events, and meetings. This position will also participate in a minimum of four (4) major events held annually.

Qualifications candidates must have the following:

  • Previous guest experience and customer service experience dealing with a high volume of visitor/public contact
  • excellent human relations skills to deal effectively with visitors/public in person or on the telephone preferred
  • ability to multi-task and stay abreast of and articulate current offerings
  • ability to work independently, as well as part of a team, effectively
  • ability to interact and work harmoniously with a diverse paid and non-paid staff organized and detail oriented
  • previous money handling experience a plus.

  • This position offers competitive wages and benefits. Bok Tower Gardens is an Equal Opportunity employer and a Drug-Free Workplace.

    Resumes, accompanied by letters of interest, may be submitted by mail, fax or email, to any of the contact information listed below. Applications may also be picked up at the entrance gate at the street address listed below and may be mailed or returned to the
    entrance gate for processing.

    Human Resources
    Bok Tower Gardens
    1151 Tower Blvd.
    Lake Wales, FL 33853
    Secure Fax: 866-462-7162
    Email: humanresources@boktower.org

    Deadline for resume/application submission: Open until filled
    Only qualified applicants will be contacted for an interview

    Deadline for resume submission: Position will remain open until filled Only qualified applicants will be contacted for interviews Bok Tower Gardens (BTG) is a Drug-Free workplace and an Equal Opportunity Employer – M/F/Vets/Disabled. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

    BTG participates in E-Verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.